What happens after you contact us
We review your request
A project lead reads your message and checks what information is missing.We call you
We confirm the building, what happened and how urgent it is, and give safe steps to follow if there is active damage.We assess the site
We visit the unit or building to map the damage or review the scope, with photos and readings.You receive a written scope
A clear scope, timeline and price, plus the building paperwork the property manager will need.
What to include in your request
- The building address and, if you know it, the property manager's name.
- What happened and when you first noticed it.
- Whether water or smoke has reached other units.
- Any deadlines, such as an insurance adjuster visit or board meeting.
If the situation is urgent, do not wait for a reply: call the 24/7 emergency line shown above. If anyone is in danger, or there is fire or smoke, call 911 first.
Contact questions
Yes. We offer a free assessment for condo restoration projects in Toronto and the GTA, followed by a written scope and price.
Yes. Our emergency line is answered 24 hours a day for flooding, fire, sewage and storm damage. Non-urgent requests sent through the form are answered within one business day.
Describe the problem in the form and we will tell you how to send photos when we call. Dated photos taken before anything is moved also help your insurance claim.